How do I explain Perpetual Beta? Hmm… let me ask you a question. What would you do if you were the CEO of a rapidly growing business worth $30 billion? The business operates in every country in the world except Iran, Syria, Sudan, Crimea and North Korea. Every other celebrity is among the 100 million customers who gushes about the service and that leads to more business and more growth. […]
Technology is becoming like electricity — it is invisible. Its presence does not draw attention any more, but it periodically strikes like lightning, leaving behind a trail of devastation. Unable to keep pace with fast fashion and the consumers’ preference to shop online, The Limited shut down 250 stores in 2017. 460 outlets of Sports Authority went out of business in 2016. PacSun, Aeropostale, and American Apparel filed for bankruptcy in 2016. Macy’s has just slashed 10,000 jobs and shut 68 stores. All sectors are tech sectors. All jobs are tech jobs.
There are new trends at play now. We are moving from so-called job-hopping to actual career-hopping. People are throwing caution to the wind to pursue their passions and be their own masters. Most of us know someone who has spent some years in the corporate sector, given it up to pursue their passion for a sport or to travel, and then, a year down the line, become an entrepreneur by setting up a restaurant or some other business. That’s what’s fuelling the Indian startup dream. Then there are those to give up materially comfortable lives and high-paying jobs to work in remote areas for the uplift of people. Read more
Using a trans-disciplinary lens to solve complex problems will become the norm. Google uses anthropologists to understand how users think and behave. Anthropologists are used to making sense of the full sweep of complex cultures. Google’s coders work with psychologists to understand the emotions that their fonts create among users. Being able to understand others is an integral part of how work will get done. Routine, repetitive work will all get done with machines. So what skills will matter more in future?
Imagine trying to outrun a 100 meter wall of water rushing towards you at 950 kilometers per hour. That is what a tsunami feels like. The tsunami of 2004 killed at least 230,000 people in 14 countries bordering the Indian Ocean. We are at that point in history where businesses are experiencing a simultaneous disruption in every process within the organization. Lifelong employment is giving way to the “gig economy” […]
Will HR be replaced by chatbots and machines? The answer is nuanced. The machines are not good at understanding shades of emotions, sarcasm, humor etc. Machines are good at doing “mindless” repetitive tasks. These are the tasks that humans can do without giving it any thought. Routine, repetitive tasks that machines can be trained to do more efficiently than humans will be done by machines. But jobs that depend on social skills and involve complex human interactions will stay with humans. Those who learn to work WITH machines will thrive. HR will certainly need to learn to work with robots who will be part of every workforce. But that is not all. HR will need to be reimagined…
The Digital Transformation Playbook talks of the five domains which need to be transformed if the organizations have to succeed in the digital world – how the businesses view customers, their competition, how they leverage data, innovate and create value for customers. 1) customers are part of a network, 2) competition comes from platforms more than products, 3) data is a strategic asset, 4) innovation is driven by small experiments and scaling, 5) value is dynamic and adaptable. That makes these 5 areas very different from what they have been traditionally. This shift is hard for leaders in the analog world to fathom.
My review of The Digital Transformation Playbook by David Rogers